Policy

We are deeply committed to compliance with requirements and to maintaining and improving the effectiveness of our Policy Management System. Policy is embedded in our company’s culture at every level of our organization.

Colossal Machining is committed to providing the highest quality parts and services to our customers by:

Exceeding our customers’ expectations for quality, delivery, service and performance.

Continuously improving our quality objectives and processes through continuous reviews and feedback.

Meeting the requirements of global quality standards.

Engaging our people, ensuring they are aware of and trained in customer requirements and the Quality Management System.

Our Customer Satisfaction Policy

Colossal believes in customer satisfaction as a driving force for its success.

The foundation of our customer satisfaction policy is based on “Customer Orientation”. We reform our business processes and procedures constantly in accordance with the customer demands and expectations and target building long term relationships with our customers. We treat our customers as our partners and continuously work towards building value to our customers.

Every feedback received from our customers is perceived as a gift. We use all our resources resulting from our experience based on long years and our customer-oriented service, to convert these feedback into “customer satisfaction“.

Human Resource Policy

To motivate individuals to take responsibility, use initiative and therefore, protect their work and the results of their work incentive them based on their value-added performance to our customers.

We achieve it by carrying out an objective and fair evaluation by taking the qualities required by the position, personal skills and individual performances.

Providing a safe and healthy work environment by ensuring our employees.

Providing necessary training and development opportunities.

Implementing objective and fair salary system on the value created by all our employees who remain loyal to Colossal’s values and work principles.

Our Quality Policy

To continually improve the effectiveness of our internal processes and the quality of our parts by continuously verifying that the integrity of our Quality Management System is maintained.

To provide our employees with the necessary resources, information and training resulting in employee competence and the awareness of the commitment to our Quality Management System by our Senior Management.

To instill the philosophy of our Quality Management System as a way of life for our managers, employees and outside interested parties in order to gain commitment for compliance of all our customers’ requirements.

Objectives

We believe, the effective use of product implementations is the driving force in building a competitive edge for our customers, even more so today.

Colossal strives to maintain a high degree of goodwill and brand image to emerge as a market leader in domestic as well as in international market. Adhere to all applicable statutory or regulatory and other requirements related to product, environment, health, and safety and employee welfare. Engage itself in the steady improvement in its quality, environment, health, safety and social performance and we shall motivate our self as well as our employees to achieve this goal.

We shall make this policy available to all interested parties and implement it through a frame work of objectives. This policy is applicable to all our existing and future activities in USA and abroad. We shall Review the policy as required.

Quality Objective

Colossal Machining is committed to providing the highest services to our customers by

• Reducing defects at final inspection by 5% yearly.

• Increasing on time deliveries by 2% yearly.

• Reducing scrap by 3% yearly.

Our Quality Objectives

Our Quality Objectives are to provide and maintain high standards in all areas of performance. This includes

• Suitability of parts & materials used in the product.

• Ensuring compliance to our customer’s criterion as well as AS9100/ISO9001 QMS requirements.

• Recycling or final disposal of product at the end of its life, as applicable.

• Colossal empowers its employees through involvement, motivation, and training.